Last Updated: November 11, 2026

At firstlitdelink, customer service is available to help with questions about products, orders, shipping, payments, returns, and refunds.

This policy describes the support available to customers and how to contact our team.

Customer Support

Our customer service team handles inquiries relating to:

  • Product information and available options
  • Product sizes, colors, and item details
  • Order confirmation and order status
  • Shipping arrangements and tracking information
  • Delivery delays and shipment concerns
  • Return requests and refund questions
  • Payment and checkout inquiries
  • Website and general shopping questions

We aim to provide clear information so customers can understand their purchases and the applicable store procedures.

Customer Service Hours

Our regular support hours are:

Monday – Friday
9:00 AM – 6:00 PM
Pacific Time (PT)

Customer service is not regularly available on weekends or public holidays. Messages received outside business hours will generally be reviewed during the next available business period.

Order Assistance

If you have a question about an existing order, please include your order number and the email address used at checkout.

This information helps us identify the transaction and review the relevant order details.

If you need to request an address correction or order cancellation, contact us as early as possible. A change may not be possible once the order has entered processing or shipment.

Product Concerns

If an item arrives with a quality problem, visible damage, or an issue that does not match the order, contact our support team.

Please provide:

  • Your order number
  • The name of the affected product
  • A brief explanation of the issue
  • Photographs, when relevant

Our team will review the information and explain the available next steps under the applicable return policy.

Returns and Refund Support

Customers should contact customer service before sending a return.

Our team can explain return eligibility, provide the applicable return instructions, and assist with questions about refund processing.

For full details, please refer to the Refund & Return Policy published on this website.

Contact Details

Email: info@firstlitdelink.com

Phone: +1 (702) 580-4458

Mailing Address:
4240 N Kevin Way
Las Vegas, NV 89129
United States

Customer Communication

Please provide accurate contact details when submitting an inquiry. We use the information provided to identify the relevant order and respond to the request.

We appreciate customers contacting us directly when they need assistance with an order or website issue.